Responsible Play

At PrimeWinz, we believe that entering prize competitions should be a fun and exciting experience—not a cause for stress. Although we are not regulated or required to be regulated by the UK Gambling Commission, we are committed to upholding the highest standards of socially responsible play.

 

Your experience and safety are our priority. We encourage all users to play responsibly, within their means, and to treat prize competitions as a form of entertainment—not as a way to make money.

 

Recognising Signs of Problematic Play

You may be at risk of harmful play if:

• You view competitions as a way to make money or solve financial problems.
• You try to recover losses by continuing to buy more tickets.
• You spend more time or money than you originally intended.
• You borrow money or sell belongings to fund your entries.
• You find it difficult to stop or control your playing habits.

 

Steps You Can Take

We encourage all players to stay in control. You can:

• Track your spending and time on the platform through your account dashboard.
• Set a personal limit for how many Coins or entries you wish to use per week or month.
• Take a break or self-exclude by contacting our support team at support@primewinz.com.
• Speak to someone you trust or get advice from a professional support organisation.

 

Steps We May Take

As a responsible operator, we monitor user activity to spot signs of excessive play. We may:

• Reach out to check on your wellbeing if we detect unusual or high-volume play.
• Temporarily suspend your account to give you time to reflect.
• Permanently close your account if we believe continued play is not in your best interest.

 

How to Take a Break or Pause Your Play

If you feel your play is becoming excessive or affecting your well-being, you can request a time-out or self-exclusion at any time. Simply email our team at support@primewinz.com, and we will help you to:

• Take a short break (24 hours, 1 week, or 1 month).
• Exclude yourself from participating in competitions for a longer period or permanently.

We’ll confirm the action has been completed and restrict access to your account for the selected duration.

 

External Support Resources

If you need additional help, we recommend reaching out to the following UK-based services:

• GamCare – 24/7 support and advice for problem play.
• BeGambleAware – Free resources and self-help tools.
• Gordon Moody – Residential treatment and online support.
• Mental Health UK – Resources on wellbeing and financial resilience.
• Money Helper – Budgeting tools and debt support.

 

If you’re concerned about your playing or need advice, please don’t hesitate to contact our team. We’re here to help.

📩 support@primewinz.com