Privacy and Cookies Policy

This Privacy and Cookies Policy (the "Policy") applies to the website https://primewinz.com (the "Website"), which is run by Quantic Play UK Limited ("Quantic"), whose registered office address is at Quantic Play UK Limited, 5th Floor, 18 St. Swithin's Lane, London, England, EC4N 8AD (company number 16290586). All references in this Policy to "we", "us", and "our" are to Quantic.

Quantic recognises the importance of honest and responsible use of your personal information, and we are committed to protecting and respecting your privacy. This Policy explains how Quantic collects, uses and discloses personal information about you when you visit the Website, and when you contact Quantic, whether by e-mail, post, fax, telephone or using the contact options on the Website. The information you provide to us through the Website will initially be collected by Quantic, but may then be shared with other companies to the extent that it is necessary to do so for Quantic to operate effectively.

It is important to Quantic that you feel completely comfortable in visiting and using the Website.

Our website uses information which may involve the use of cookies and Web beacons. Please see the "Cookies" section below for more information.

This website is not intended for children and we do not knowingly collect data relating to children.

Data Protection

For the purposes of the Data Protection Act 2018 (the "Act") and the General Data Protection Regulation 2016/679 (the "GDPR"), the data controller is Quantic.

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

Contact Details

Email address: DPO@quanticplay.com

Postal address: Quantic Play UK Limited, 5th Floor, 18 St. Swithin's Lane, London, England, EC4N 8AD

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the Privacy Policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated in April 2025.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. You have the ability to change and/or update your personal details directly on our Website whilst you are logged in. As a security measure any changes would have to be approved by clicking on a unique link sent to the registered email address of the account. Quantic reserve the right to request for supporting documentation in the event of a personal data change.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Legal basis for the use of personal data

The legal basis on which Quantic relies to process your personal information includes:

• On some occasions, Quantic processes your data with your consent (for example, when you agree that Quantic may place cookies on your device or process or share information that you input into our website).
• On other occasions, Quantic processes your data when we need to do this to fulfil a contract with you (for example, if you win a prize in a competition that Quantic promoted or where we are required to do this by law, e.g. to comply with record keeping obligations).
• Quantic also processes your data when it is in Quantic's legitimate interests to do this, and when these interests are not overridden by your data protection rights (including, for example, when Quantic shares data with our affiliates).

 

In most cases, the information that Quantic processes about you is required to deal with your request or registration, or is required by law, or is necessary for the exercise of Quantic's legitimate business interests and needs, in which case special care is taken to safeguard your rights and to ensure any such use is proportionate.

Quantic may also convert personal information into anonymous data and use it (normally on an aggregated statistical basis) for research and analysis to improve Quantic's performance.

Personal information Quantic collects from you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

If you want to contact Quantic or to use certain facilities we provide on the Website, you will need to provide us with some additional personal information so that we can liaise with you and deal with your request, query or application. If you do choose to provide Quantic with your personal information, Quantic will collect that information for our own use and for the purposes described in this Policy.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, preferences, feedback and survey responses.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

This information will be collected primarily from you as information voluntarily provided to us, but we may also collect it where lawful to do so from (and combine it with information from) public sources, third party service providers, individuals whom you have indicated have agreed for you to provide their personal information, government, tax or law enforcement agencies, and other third parties. We may also collect personal information about you from your use of other company services.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Uses made of your Personal Info

Quantic may use information about you for purposes described in this Policy or disclosed to you on our Website or with our services. For example, we may use information about you for the following purposes, all of which we believe to be in our legitimate business interests:

• to operate competitions promoted on the Website;
• to respond to and/or deal with any request or enquiry you may raise;
• to improve our products and services and to ensure that content on the Website is presented in the most effective manner for you and for your device;
• to administer the Website;
• for internal record keeping;
• to contact you (directly, either by Quantic or through a relevant partner or agent) by e-mail or phone for the above reasons;
• subject to your consent where required under applicable laws, to carry out direct marketing, targeting through paid marketing, and/or e-mail marketing that you have requested;
• to perform any contract Quantic has with you; for compliance with legal, regulatory and other good governance obligations; and

Disclosure of Personal Info

Your personal information will be made available for the purposes mentioned above (or as otherwise notified to you from time to time), on a 'need-to-know' basis and only to responsible management, human resources, accounting, legal, audit, compliance, information technology and other staff members who properly need to know these details for their functions within Quantic and/or its affiliated or related companies (the "Quantic Group"). Please note that certain individuals who will see your personal information may not be based at Quantic or in your country of residence (please see below).

We may share personal information within the Quantic Group as needed for reasonable management, analysis, planning and decision making, including in relation to taking decisions regarding the expansion and promotion of our service offering and for use by Quantic Group for the other purposes described in this Policy.

Your personal information may also be made available to third parties (within or outside the Quantic Group) providing relevant services under contract to Quantic (see below for further details), such as credit and debit card processors, auditors and compliance managers, provider or call centres and IT hosting and IT maintenance providers. These companies may use information about you to perform their functions on our behalf. Quantic has put in place various security and data privacy measures, inclusive in scope of such third parties, in order to protect personal information and shall seek to comply with applicable legal requirements.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA that work for the Quantic Group or for one of its providers. This may include staff engaged in, among other things, the fulfilment of any contract with you, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.

We may disclose specific information upon lawful request by government authorities, law enforcement and regulatory authorities where required or permitted by law and for tax or other purposes. Personal information may also be released to external parties in response to legal process, and when required to comply with laws, or to enforce our agreements, corporate policies, and terms of use, or to protect the rights, property or safety of Quantic, our employees, agents, customers, and others, as well as to parties to whom you authorise Quantic to release your personal information.

We will not sell your personal information to any third party other than as part of any restructuring of the Quantic Group or sale of the business.

How we use Personal Info

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below. We may share personal information within Quantic as needed for reasonable management, analysis, planning and decision making, including in relation to taking decisions regarding the expansion and promotion of our service offering and for use by Quantic for the other purposes described in this Policy.

Direct marketing options

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. The Quantic Group may wish to provide you with information about new products, services, promotions and offers which may be of interest to you, and may invite you to take part in market research or request feedback on our products and services. This communication may occur by e-mail, telephone, post, social media or SMS. We will obtain your consent and advise you of how to opt-out of receiving such communications where we are required to do so in accordance with applicable law. You also have the ability to update your marketing preferences directly on our website whilst logged in.

Safeguarding

Quantic takes reasonable steps to maintain appropriate physical, technical and administrative security to help prevent loss, misuse, unauthorised access, disclosure or modification of personal information. While we take these reasonable efforts to safeguard your personal information, we cannot guarantee the security of any personal information you disclose online. You accept the inherent security implications of dealing online and will not hold us responsible for any breach of security unless such breach has been caused by the specific negligence of Quantic, or our agents.

Data Retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see your legal rights below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your Legal Rights

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

• If you want us to establish the data's accuracy.
• Where our use of the data is unlawful, but you do not want us to erase it.
• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
• You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to do so, or to notify Quantic of a change in your details, please contact DPO@Quanticplay.com and/or post to Quantic Play UK Ltd, 5th Floor, 18 St. Swithin's Lane, London, England, EC4N 8AD.

There are exceptions to these rights, however. For example, access to personal information may be denied in some circumstances if making the information available would reveal personal information about another person, or if we are legally prevented from disclosing such information. In addition, we may be able to retain data even if you withdraw your consent, where we can demonstrate that we have a legal requirement to process and store your data.

If you have a question about the use of your personal information, or wish to file a complaint about it, please contact us using the contact details set out above.

Finally, if you have unresolved concerns, you also have the right to complain to the data protection authorities.

Opting Out

You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences OR by following the opt-out links on any marketing message sent to you OR by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Our use of Cookies

When you visit or access our Website, or when you interact or engage with our content, we use (and authorize third parties to use) web beacons, cookies, pixel tags, scripts, tags, API and other tracking technologies ("Tracking Technologies").

The Tracking Technologies allow us to automatically collect information about you and your online behavior, as well as your device (for example your computer or mobile device), in order to enhance your navigation on our Website, improve our Website performance and customize your experience on our Website. We also use this information to collect statistics about the usage of our Website, perform analytics, deliver content which is tailored to your interests and administer services to our users, advertisers, publishers, customers and partners.

We also allow third parties to collect information about you through Tracking Technologies.

What are cookies?

Cookies are small text files (composed only of letters and numbers) that a web server places on your computer or mobile device when you visit a webpage. When used, the cookie can help make our Website more user-friendly, for example by remembering your language preferences and settings. You can find more information about cookies at www.allaboutcookies.org.

Cookies are widely used in order to make websites work in an efficient way. The use of cookies allows you to navigate between pages efficiently. Cookies remember your preferences, and make the interaction between you and the Websites smoother and more efficient. Cookies are also used to help ensure that the advertisements you see online are relevant to you and your interests.

Storing Tracking Technologies

We store Tracking Technologies when you visit or access our Website - these are called "First Party Tracking Technologies". In addition, Tracking Technologies are stored by other third parties (for example our analytics service providers, business partners and advertisers) who run content on our Website - these are called "Third Party Tracking Technologies".

Both types of Tracking Technologies may be stored either for the duration of your visit on our Services or for repeat visits.

What types of Tracking Technologies do we use?

There are five main types of Tracking Technologies:

• Strictly necessary Tracking Technologies - These Tracking Technologies are essential to enable you to login, navigate around and use the features of our Services, or to provide a service requested by you (such as your username). We do not need to obtain your consent in order to use these Tracking Technologies. These Tracking Technologies can be used for security and integrity reasons - for example to detect violation of our policies and for support or security features.
• Functionality Tracking Technologies - These Tracking Technologies allow our Services to remember choices you make (such as your language) and provide enhanced and personalized features. For example, these Tracking Technologies are used for authentication (to remember when you are logged-in) and support other features of our Services.
• Performance Tracking Technologies - These Tracking Technologies collect information about your online activity (for example the duration of your visit on our Services), including behavioral data and content engagement metrics. These Tracking Technologies are used for analytics, research and to perform statistics (based on aggregated information).

• Marketing or Advertising Tracking Technologies - These Tracking Technologies are used to deliver tailored offers and advertisements to you, based on your derived interests, as well as to perform email marketing campaigns. They can also be used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by our advertisers (for example advertising networks) and provide them insights about the people who see and interact with their ads, visit their websites or use their app.
• Social media Tracking Technologies - Our website includes social media features, such as the Facebook "Like" or "Share" buttons. These features are either hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy statement of the company providing these features.